Question: How much is delivery?
Answer: All the items in our website are free shipping cost. We will send out the item to you through hong Kong Post office . If you want regitsered mail with online tracking number, then you can choose it after click "Checkout" button. It will cost additional USD 2. If you want fast delivery like EMS, please contact us first.
Question: How can I be sure that my credit/debit card details are safe when making a purchase?
Answer: We accept credit cards, debit cards, and bank account payments through paypal account. You no need to enter any your credit card information in our website as all the information is inside your paypal account. This means no-one can see your credit/debit card details. It provide secure purchases without revealing your credit card number or financial information. You can visit the paypal website in www.paypal.com for more information.
Question: Why I buy in your website and not other?
Answer: We offer the same services like what we are doing in ebay, but the price is much cheaper when compare to ebay or other website, as there is no ebay fee when I sell here.
Question: I have a question about my order, who do I contact?
Answer: If you have any questions regarding your order, please email me at firstname.lastname@example.org for detail.
Question: Can I order from your site in the anytime?
Answer: Yes, the site is open for orders anytime. Our ordering system is completely automated so orders can be made at any time.
Question: I have added an item to my basket that I no longer want. How can I remove it?
Answer: At the top of every page there is a Cart Content link. Click on that and you have the option of removing your order or removing items you no longer wish to purchase.
Question: How do I pay for items in my basket?
Answer: At the top of every page there is a Checkout link. Click on that and details of how to pay for your order will appear on the page. We will accept Paypal only, if you want other payment method, please contact us to check it out or Click Here.
Question: When can I expect delivery of my order?
Answer: Most items are dispatched within 1-2 working days by through post office in hong kong (99% of items are in stock, ready to be shipped. You will receive an email to confirm when your item has been sent & when you should expect delivery.
Question: How do I track my order?
Answer: All the item will be sent out through www.hongkongpost.com. If you had selected Table Rate on the shipping method for registered mail, then you can put the tracking number in this website to check it out.
Question: Which areas of the world do you ship to?
Answer: We will send the mail to worldwide, you just need to enter your full address in your Account Information.
Question: What happens after I have placed my order? Will I get updates as to the progress of my order?
Answer: You will receive email immediately after you made the payment. Receipt for your payment email will be sent out through paypal to confirme that your payment has been accepted. After the item had been sent out, we will send email to let you know as well. You can also track your order progress.
Question: I have received my order but I am not sure I made the right choice. Can I return the item?
Answer: Yes. We offer a 7 day no quibble return policy so you can return any unused item within this period. There will be a small charge to cover postage which will be deducted from your refund. Accidentally damaged items may not be returned. Please include your information such as email address with any returns.
Question: I have ordered something but it has not arrived yet. Who should I contact?
Answer: If you have any questions about delivery of your order, please email email@example.com along with your order details.
For an effective way about the after-sales service communication, please kindly follow below procedures to contact us
After-Sales Customer Service and Return Policy:
If you have any problem about the product , please contact us and wait for instructions before returning anything.
Most problem can be fixed easily through simple & effective comnuication.
Please follow the below instructions to contact us if you had problem after receipt of the parcel:
G-PlusHK.com in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.
Our office hour is MONDAY to FRIDAY, 09:00 - 18:00 (Hong Kong Time, GMT+8:00). Please contact us if you have any inquiry or suggestion. All questions will be replied within 2 businese days.
1. Item will be shipped within 3 working days after received a verified payment.
2. We had four workshop over the world. (Hong Kong, USA, UK and Germany) So there has three shipping method:
a) Normal Airmail by Hong Kong Post:
Items will be shipped out as "gift" by normal international airmail via Hong Kong Post Office (www.hongkongpost.com). It will take 7-20 working days for delivery. It is free shipping for this method.
b) Registered Mail by Hong Kong Post:
We will send out the mail from Hong Kong Post Office by recorded mail and tracking number will be provided. It will cost additional USD 2 for this shipping method. And also you can track the mail online through www.hongkongpost.com
c) Fast Delivery For USA / UK / Europe Buyer:
We will send out the mail from our USA or Europe workshop by First Class Recorded USPS or Royal Mail or Deutsche Post. It will take around 5 to 10 days for delivery only. Tracking number will be provided after sent. It will cost additional USD 7 for this shipping method.
You can track the mail online for this shipping method :
i) USPS : www.USPS.com
ii) Royal Mail : www.royalmail.com
iii) Deutsche Post : www.deutschepost.de/postagen
3. If you want extra fast delivery like EMS, Fedex, UPS, then please ask us through coutact us or firstname.lastname@example.org.
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